Shipping policy

Shipping Policy

Last updated: [Insert Date]

Thank you for shopping with PAS LES MÊMES. Below you will find important information regarding our shipping process, delivery times, and policies.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

During high order volumes, product launches, or holiday periods, processing times may be slightly longer.

2. Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on your location and the selected shipping method.

Estimated delivery times:

  • Belgium & Netherlands: 2–5 business days

  • Europe: 4–8 business days

  • International: 7–15 business days

Please note that delivery times are estimates and may vary depending on the carrier, customs procedures, or unforeseen delays.

3. Order Tracking

Once your order has been shipped, you will receive a tracking number via email that allows you to follow your package until delivery.

Please allow up to 24–48 hours for tracking information to update.

4. Shipping Delays

PAS LES MÊMES is not responsible for shipping delays caused by:

  • Courier delays

  • Customs clearance processes

  • Incorrect shipping addresses provided by the customer

  • Natural events or other circumstances beyond our control

If your package is significantly delayed, please contact us and we will assist you in tracking your order.

5. Incorrect Address

Please ensure that your shipping address is correct before placing your order. If an incorrect address is provided and the package is returned to us, the customer may be responsible for additional shipping fees to resend the order.

6. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or the expected delivery date.

We will work with the shipping carrier to investigate the issue and find a suitable solution.

7. International Shipping & Customs

For international orders, customs duties, taxes, and import fees may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

8. Contact Us

If you have any questions regarding shipping, please contact us:

Email: yserhane56@gmail.com
Brand: PAS LES MÊMES